Accessing Your Qiigo Report

Accessing Your Qiigo Report

If you experience any challenges opening Qiigo’s reporting, we would like you to try the following:

  • Turn off Ad-Blocker Extensions (see instructions below)
  • Clear your cache and cookies within your browser (see instructions below)
  • Try using another browser.  We recommend trying Google Chrome 1st.
  • If you are still experiencing difficulties, please reach out to us via email at support@qiigo.com.

How to Turn Off Ad Blocker Extensions

Google Chrome

  1. Click the Chrome Menu icon from the browser toolbar.
  2. Highlight the Tools menu, then click Extensions from the sub-menu.
  3. Click the Trash icon that appears next to the Adblock Plus entry.
  4. Click Remove once the confirmation message appears to effectively uninstall Adblock Plus from your Web browser.

Firefox

  1. Open up your Firefox browser.
  2. Click on Tools and then select Add-ons.
  3. Click Extensions from the left-hand pane.
  4. Find Adblock on the list of extensions.
  5. Select Disable to temporarily disable AdBlock.

Safari

  1. Open up your Safari browser.
  2. Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will be displayed.
  3. Click on the Extensions button. A list of all extensions you have installed to Safari will appear.
  4. Navigate to and click on AdBlock in the list of extensions in the left pane.
  5. Toggle the On button to Off in the Preferences window. AdBlock will then be temporarily disabled, until you decide you want the extension re-enabled.

Internet Explorer

  1. Open up your Internet Explorer.
  2. Click the gear icon to open Settings.
  3. Select the Manage Add-ons option on the drop-down list.
  4. Click the Toolbars and Extensions link in the left navigation pane.
  5. Right-click the AdBlock add-on name in the list, then click the Disable button.
  6. Click the Disable button in the confirmation window to disable the Adblock add-on.

 

How to Clear the Cache and Cookies Within Your Browser

Desktop Browsers

Chrome

  1. In the browser bar, enter:
  2. chrome://settings/clearBrowserData
  3. At the top of the "Clear browsing data" window, click Advanced.
  4. Select the following:
  • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
  • From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.
  • Click CLEAR DATA.
  • Exit/quit all browser windows and re-open the browser.
  • Firefox

    1. From the History menu, select Clear Recent History.
    2. If the menu bar is hidden, press Alt to make it visible.
    3. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
    4. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
    5. Click Clear Now.
    6. Exit/quit all browser windows and re-open the browser.

    Microsoft Edge

    1. In the top right, click the Hub icon (looks like star with three horizontal lines).
    2. Click the History icon (looks like a clock), and then select Clear all history.
    3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
    4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

    Internet Explorer 11

    Note: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . We strongly recommend that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

    1. Select Tools > Safety > Delete browsing history....
    2. If the menu bar is hidden, press Alt to make it visible.
    3. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  • Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  • Exit/quit all browser windows and re-open the browser.
  • Safari 8 and later

    • From the Safari menu, select Clear History... or Clear History and Website Data....
    • Select the desired time range, and then click Clear History.
    • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
    • Save the URL in your Browser

     

    Mobile browsers

    Android

    The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

    1. Go to Settings and choose Apps or Application Manager.
    2. Swipe to the All tab.
    3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
    4. Exit/quit all browser windows and re-open the browser.

    Chrome for Android

    1. Tap Chrome menu > Settings.
    2. Tap (Advanced) Privacy.
    3. From the "Time Range" drop-down menu, select All Time.
    4. Check Cookies and Site data and Cached Images and Files.
    5. Tap Clear data.
    6. Exit/quit all browser windows and re-open the browser.

    Safari for iOS

    1. Open your Settings app.
    2. Tap Safari.
    3. Tap Clear History and Website Data and confirm.
    4. Exit/quit all browser windows and re-open the browser.

    Chrome for iOS

    1. Tap Chrome menu > Settings.
    2. Tap Privacy.
    3. Tap Clear Browsing Data.
    4. Choose the data type you want to clear.
    5. Tap Clear Browsing Data.
    6. Exit/quit all browser windows and re-open the browser.

    Powered by PHPKB (Knowledge Base Software)