How Do I Respond to a Positive Review?

Here are some tips for responding to a positive review posted by a customer:

  • Always thank the client for their feedback and their business. Add a personal touch by thanking the customer by name or mentioning the services performed or the staff member they mention.
  • Mention your business name and keywords. The more keywords you use in your response adds to the content of your listing and relevance for anyone searching these keywords.
  • Market your business - mention any current or upcoming offers or events.
  • Invite the customer to take action (Like us on Facebook or let their friends know about you).
  • Always be courteous and professional when responding to your reviews. Remember that you are not just responding to the customer, you are also branding an image of your business.

For Best Practices in Responding to Online Reviews Guide please visit: How to Respond to Reviews

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